5 Tips for quickly deploying secure Work at Home

The working landscape has indisputably changed worldwide: where we work and how we work has changed dramatically and in the case of the BPO and CX industry, WaH has been deployed on a massive scale around the world. We talked about the speed and scale of the movement from brick and mortar to WaH in a recent webinar with @peteryan and@rodjones. Based on our experience working with some of the leading BPO and contact centers in the world, I want to share five tips  for rolling out work at  home (WaH) quickly, easily and most importantly, securely. 

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Rapid WAH deployment with Secure Remote Worker on Personal Devices

IT departments are under extreme pressure to roll out dynamic and scalable work-at-home environments as quickly as possible due to the COVID-19 pandemic.  The timeline is “ASAP. Like yesterday” as Brian Madden and Shawn Bass humorously referred to in their recent article. But how do you provide WAH-ready endpoints for agents/employees “yesterday” without sacrificing security and control? The only way to achieve this is by using Secure Remote Worker on personal devices. In this post I will explain why this is.

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Secure Remote Worker’s Write Filter

Hi all, we are coming at you again with another blogpost, this time to let you know about our new feature for Secure Remote Worker, in our 6.0 release.

Built to provide a greater level of security and assist in achieving PCI, HIPAA and GDPR compliance, Secure Remote Worker’s write filter will allow for a clinical level of separation between the Secure Remote Worker session and end user’s personal machine. Thanks to the great effort of our dev team,  Secure Remote Worker will allow you to utilize this write filter functionality on all personal Windows devices.

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