Business Process Outsourcing

For BPOs, the ability to scale in a cost effective manner is paramount to keeping up with demand. ThinScale products deliver greater flexibility and increased endpoint security.

Delivering Solutions for Business Process Outsourcing (BPOs)

Business Process Outsourcing, or BPO is the contracting, or outsourcing, of non-primary business activities and functions to a third-party service provider. BPO services include functions such as payroll, HR, accounting, and call centers. Service providers are often referred to as information technology enabled services (ITES), Customer Contact Management Companies and Customer Experience Companies.

The outsourcing of services, particularly those that are IT-based call centers, continues to grow at an accelerated pace. BPO organizations that deliver these services need greater flexibility from their IT systems. They also need cost-effective solutions that can grow and scale to keep pace with business demand.

Delivering Solutions for Business Process Outsourcing (BPOs)

Tangible Competitive Advantage

BPO companies typically operate in fiercely competitive markets and with tight margins. Globalization and the availability of remote workforces have intensified these challenges.

Thinscale’s suite of software-defined thin client solutions is game changing for BPOs: cost reductions to be passed on to customers making the organization more competitive in the market. The result? A platform for growth and more sustainable business.

BPO IT teams can finally transform their function and become a profit center rather than a cost center.

Reducing Capital & Operation Costs

Being a software-based solution means that Secure Remote Worker and ThinKiosk are designed to run on any Windows compatible device. By using ThinScale’s thin client software, BPO organisations can reuse existing devices or even allow end users to use their own devices.

This dramatically cuts the cost of capital expenditure on new device spend, and operational costs in both ongoing device management and logistics. When it comes to logistics there is no need to deliver devices to remote users, or collect devices when people leave.

Endpoint Device Security & Compliance

ThinKiosk & Secure Remote Worker have some key functionality in enabling personal and corporate devices to become PCI compliant for BPOs, including:

  • Windows Patch Management
  • Windows Firewall Control
  • Windows Security Centre Detection
  • USB Device Blocking
  • Application Execution Prevention (AEP)
  • Service Execution Prevention (SEP)
  • Restricted access to key operating system components

Delivering Agility: Scale Up and Scale Down

Both Secure Remote Worker and ThinKiosk are ideal for BPOs needing to scale to manage thousands of devices through a centralized endpoint management platform, ensuring all devices are up to date, secure, and running the correct policies and profiles.

Onboarding end users is simply a case of deploying the thin client software to the device and using existing desktop deployment tools. This seamless process instantly turns end users’ devices into a thin client.

Converting existing Windows devices using ThinKiosk or Secure Remote Worker enables a BPO organization to scale and convert thousands of Windows-based PCs, laptops, and thin clients into centrally managed, software-defined, thin clients!

Tangible Competitive Advantage

Tangible Competitive Advantage

BPO companies typically operate in fiercely competitive markets and with tight margins. Globalization and the availability of remote workforces have intensified these challenges.

Thinscale’s suite of software-defined thin client solutions is game changing for BPOs: cost reductions to be passed on to customers making the organization more competitive in the market. The result? A platform for growth and more sustainable business.

BPO IT teams can finally transform their function and become a profit center rather than a cost center.

Reducing Capital & Operation Costs

Reducing Capital & Operation Costs

Being a software-based solution means that Secure Remote Worker and ThinKiosk are designed to run on any Windows compatible device. By using ThinScale’s thin client software, BPO organisations can reuse existing devices or even allow end users to use their own devices.

This dramatically cuts the cost of capital expenditure on new device spend, and operational costs in both ongoing device management and logistics. When it comes to logistics there is no need to deliver devices to remote users, or collect devices when people leave.

Endpoint Device Security & Compliance

Endpoint Device Security & Compliance

ThinKiosk & Secure Remote Worker have some key functionality in enabling personal and corporate devices to become PCI compliant for BPOs, including:

  • Windows Patch Management
  • Windows Firewall Control
  • Windows Security Centre Detection
  • USB Device Blocking
  • Application Execution Prevention (AEP)
  • Service Execution Prevention (SEP)
  • Restricted access to key operating system components
Delivering Agility: Scale Up and Scale Down

Delivering Agility: Scale Up and Scale Down

Both Secure Remote Worker and ThinKiosk are ideal for BPOs needing to scale to manage thousands of devices through a centralized endpoint management platform, ensuring all devices are up to date, secure, and running the correct policies and profiles.

Onboarding end users is simply a case of deploying the thin client software to the device and using existing desktop deployment tools. This seamless process instantly turns end users’ devices into a thin client.

Converting existing Windows devices using ThinKiosk or Secure Remote Worker enables a BPO organization to scale and convert thousands of Windows-based PCs, laptops, and thin clients into centrally managed, software-defined, thin clients!

The Benefits to BPO Professionals

ThinScale products have been designed to deliver features and benefits not only to the end users, but also to IT admins, and the business itself.

Policy & profile driven

BPO IT administrators can configure profiles defining how a ThinKiosk thin client behaves. The profiles can be used to define settings from appearance settings, through to security settings.

Centralized management

The secure workspace environment is managed centrally by BPO IT teams using the ThinScale Management Platform, allowing the BPO to ensure that the environment is secure and up to date.

Enhanced end user experience

Windows-based thin clients allow BPO IT teams to take advantage of, and continue using, all the features and benefits their agents are accustomed to using, and which IT admins are able to support.

Lower costs

BPOs can utilize the hardware that they already own, so with a ThinKiosk solution the cost is purely for the software license, which can be deployed, retracted and redistributed quickly and simply for seasonal requirements.

Familiar end user experience

The key to any successful solution is giving agents something they are used to already using. ThinKiosk provides a seamless transition to remote BPO solutions, coupled with a familiar user interface.

Secure remote working

Secure Remote Worker allows BPO end users to access their virtual desktop and remote application resources from any windows machine, personal or otherwise. This enabling BYOD initiatives.

A secure and familiar end user experience means happier agents, fewer help-desk calls and happier BPO IT staff. ThinScale delivers this all at a reduced cost.

Thinscale: a Custom Solution for BPOs
BPO CASE STUDIES

Thinscale: a Custom Solution for BPOs

Business Process Outsourcing companies are often significant global operations with agents all over the world.

As well as the logistical challenges associated with operating such complex business models, the multinational footprint of many BPO companies brings additional regulatory obligations. This is especially the case when agents are offered the flexibility to work from home.

Thinscale works with a number of industry leading BPO organizations which had persevered with conventional thin client approaches involving the acquisition, maintenance and upgrade of hardware.

In all cases, our ThinKiosk and Secure Remote Worker solutions removed logistical, financial and resource related limitations. In several cases PCI and HIPAA compliance were essential, making Thinscale an ideal partner.

Download Our BPO Whitepaper

To see how ThinScale's solutions can improve and extend your end user experience, reduce management overheads and costs, while at the same time ensuring security and compliance requirements are all met, download our whitepaper.

Key Products for BPO

Software solutions that enable IT to deliver the modern digital workplace without compromising on end user experience, security or performance.

Secure Remote Worker - Secure connectivity from a personal Windows device

A software-only solution that turns a personal Windows device into a secure software defined thin client enabling secure remote access and BYOD.

View Product

Key Benefits

  • Connect from Personal Devices
  • PCI Compliance
  • Endpoint Validation
  • Easy Deployment
  • Remove logistical complexities

ThinKiosk - Software defined Windows Thin Clients

A software-only solution that repurposes existing Windows devices into secure, fully-featured, centrally managed Windows thin clients.

View Product

Key Benefits

  • Repurpose existing hardware
  • Familiar Windows interface
  • Centralized management
  • Maximise your VDI investment
  • Support for Citrix, VMware and Microsoft

ThinIO - Reducing disk I/O in virtual desktop environments

A software storage optimization solution that reduces disk I/O in virtual desktop environments.

View Product

Key Benefits

  • Increased Application I/O
  • Enhanced end user experience
  • Speeds up boot time
  • Increases desktop density
  • Reduces hardware requirments

IntelliPerform - Powering the optimization of desktop performance

A software optimization solution that maximizes the performance of desktop infrastructure resources.

View Product

Key Benefits

  • CPU Optimization
  • Memory Optimization
  • Advanced rules-based engine
  • Comprehensive reporting tools
  • Centralized management
Remote Working Software

Secure Remote Worker - Secure connectivity from a personal Windows device

A software-only solution that turns a personal Windows device into a secure software defined thin client enabling secure remote access and BYOD.

View Product

Key Benefits

  • Connect from Personal Devices
  • PCI Compliance
  • Endpoint Validation
  • Easy Deployment
  • Remove logistical complexities
Thin Client Software

ThinKiosk - Software defined Windows Thin Clients

A software-only solution that repurposes existing Windows devices into secure, fully-featured, centrally managed Windows thin clients.

View Product

Key Benefits

  • Repurpose existing hardware
  • Familiar Windows interface
  • Centralized management
  • Maximise your VDI investment
  • Support for Citrix, VMware and Microsoft
Disk I/O Optimization

ThinIO - Reducing disk I/O in virtual desktop environments

A software storage optimization solution that reduces disk I/O in virtual desktop environments.

View Product

Key Benefits

  • Increased Application I/O
  • Enhanced end user experience
  • Speeds up boot time
  • Increases desktop density
  • Reduces hardware requirments
Desktop Resource Management

IntelliPerform - Powering the optimization of desktop performance

A software optimization solution that maximizes the performance of desktop infrastructure resources.

View Product

Key Benefits

  • CPU Optimization
  • Memory Optimization
  • Advanced rules-based engine
  • Comprehensive reporting tools
  • Centralized management