Hello all! We are happy to announce the release of Secure Remote Worker and ThinKiosk 7.0! This is a cumulative update that brings several new security and employee experience enhancements to Secure Remote Worker and ThinKiosk.
BYOD
4 Technology trends that BPOs must look out for in 2021
Technology has been the driving force behind innovation across the working world. While recent workplace culture changes have indeed been due to circumstance rather than technology, it is, in fact, our technology that has allowed many organizations not only to survive but also to thrive. Certainly, ThinScale has seen technology massively impact the outsourcing industry, with our Secure Remote Worker solution allowing work at home to be scaled up massively at a rapid rate for global BPOs such as Teleperformance, & more!
The CTO & CIO’s guide to 2021 BYOD Strategy
With the recent events of 2020, the BYOD (Bring your own device) model has grown exponentially more popular as a way for employers to provide work at home. In this blog, we will be going through some advantages of BYOD, the steps a CTO/CIO must take when planning out their BYOD deployment, and the risks associated with traditional BYOD.
The Next Normal | What does 2021 hold for the BPO Industry?
2020 has been a year of disruption for all. Now that it is coming to a close, we ask what can 2021 hold for the outsourcing and BPO industry? To provide some understanding of exactly that, ThinScale hosted a webinar with an all-star panel of experienced professionals in the outsourcing sector – providing key takeaways from 2020 and insights into 2021. This blog is a summary of the key talking points in that webinar.Â
3 ways BPOs can use BYOD to increase value to customers
Reflections from industry torchbearers, like Peter Ryan rate work at home provision as a vital tool in the belt of any BPO. As of now, the ability of outsourced and service agents to work remotely will be at the forefront of the customer’s decision-making process when considering outsourcers. In a CX Files podcast with industry expert Mark Hillary, and ThinScale’s CCO, Andrew McNeile, we see the significant benefits BYOD can provide to work at home strategy, as well as insight into the blended model of on-prem/work at home that will likely occur outside of just cost savings. Building off of this topic, in this blog, I wanted to touch on how BYOD can enhance BPOs’ offerings to their customers now and in 2021, specifically in terms of:
Ensuring agent productivity in the modern Work at Home landscape
With this new normal of work at home, we are still figuring out how to emulate an agent’s office environment. Agent supervision and productivity control are key aspects that have been lost in this transition to remote working. In this blog, we will be going through productivity management issues that work at home has introduced and how employers can fix this.
5 reasons BPOs MUST look to BYOD this quarter
BPOs this quarter will primarily focus on improving and increasing their delivery of services to customers, the holiday season being a massive driver in business activity across many industries, especially in consumer-facing/customer service roles. So what do BPOs need to do to increase their output and provide better value to customers? Looking at their focus for this quarter, we see two main objectives:
- Increase the recruitment of temporary staff
- Reduce costs of operation
Secure Remote Worker And WaH Security – A Shout Out From Frost & Sullivan
Brendan Kiely, CEO, ThinScale Technology:
I had the pleasure to be interviewed on the CX Files podcast back in April. It was the height of the initial lockdown period and everyone was focused on Work at Home (WaH) security. The host, Mark Hillary, was asking me about how the contact centres that had all sent their teams home could keep on serving customers in a secure way from home.
Six costs employers face when deploying work at home
Work at home (WaH) deployments can incur a number of costs that may not be immediately obvious. In this post we are going to be answering two main questions: What are the costs involved for employers when providing WaH enabled devices to employees? And what can Secure Remote Worker do to reduce them?
Secure Remote Worker and ThinKiosk 6.2
Version 6.2 for Secure Remote Worker and ThinKiosk has just been released, and with this new version comes a host of enhancements to the existing framework which can be seen here. However, in this blog I wanted to run through the major additions that have been made to Secure Remote Worker and ThinKiosk.