As the adoption of work at home increases, IT teams are under pressure to provide technical solutions to some of the challenges typically associated with work at home such as security and compliance, speed of deployment, supportability,
cost-effectiveness, agent onboarding and logistics
In this two minute video, find out how BPOs can achieve secure, scalable and rapid work at home using secure BYOD with Secure Remote Worker.
With ThinKiosk, BPO organisations can reuse existing devices and with Secure Remote Worker's secure BYOD, they can enable agents to work at home using personal devices.
This dramatically cuts the cost of capital expenditure on new device spend, and operational costs in both ongoing device management and logistics.
Furthermore, with Secure Remote Worker, there is no need to deliver devices to work at home agents or retrieve devices when they leave.
ThinKiosk & Secure Remote Worker have some key functionality in enabling personal and corporate devices to become PCI compliant for BPOs, including:
With Secure Remote Worker and ThinKiosk, BPOs can easily and rapidly scale thousands of personal devices, laptops, all managed through a centralized endpoint management platform. The ThinScale Management Platform ensures all devices are up to date, secure, and running the correct policies and profiles.
With ThinKiosk, onboarding agent is simply a case of deploying the thin client software to the corporate device and using existing desktop deployment tools.
With Secure Remote Worker, the agent simply has to download the software onto a pre-validated personal device, launch it and they will be connected to a secure environment to access corporate resources from.
BPOs and contact centers companies typically operate in fiercely competitive markets and with tight margins. Globalization and the availability of remote workforces have intensified these challenges.
ThinScale’s solutions are game changing for BPOs; cost reductions to be passed on to customers makes the organization more competitive in the market. The result? A platform for growth and more sustainable business.
BPO IT teams can finally transform their function and become a profit center rather than a cost center.
ThinScale products have been designed to deliver features and benefits not only to the agents, but also to IT admins, and the business itself.
ThinKiosk and Secure Remote Worker can help BPOs to meet the stringent compliance requirements demanded by QSAs for PCI and HIPAA compliance.
For seasonal requirements, BPOs can easily and rapidly scale to deliver secure workspace environments for thousands of devices via the ThinScale Management Platform.
With the ThinScale Management Platform, IT admins can manage, update or configure security policies on secure workspace remotely and validate the devices prior to onboarding.
BPOs can utilize the hardware that they already own or the agents’ personal devices. The cost is purely for the software license, which can be deployed, retracted and redistributed quickly and simply.
Secure Remote Worker includes a unique feature that enables IT admins to check the personal device before new agents connect to SRW ensure that it meets minimum requirements.
BPO agents can access their virtual desktop and remote application resources from any Windows machine, personal or otherwise. This gives the IT teams a peace of mind knowing that the device is secure.
From a single click, the whole process takes under 4 minutes and the agent is up and running. No comparison to hardware-based solutions.”
— Marlon Beltz, Director of Work at Home at Teleperformance
Download this case study to discover how Secure Remote Worker has addressed some of the
challenges faced by global outsourcers. The case study features:
ThinScale works with leading global BPOs to deliver a secure and reliable work at home environment. In all our cases, our ThinKiosk and Secure Remote Worker solutions have removed logistical, financial, security and resource-related limitations.