During the pandemic, the BPO industry confronted a serious dilemma — maintaining business continuity in the face of a global pandemic that required closing physical contact centers. The solution came in the form of a virtual remote workforce with agents working from home, often using their own devices.
Remote Working
Attn: Contact Center Executives – There is Gold Beneath Your Feet
Andrew McNeile, Chief Customer Officer (ThinScale)
How Much is Agent Attrition Really Costing you?
The Great Resignation. You often hear that term used to explain the high
Optimising WaH/Hybrid with Secure BYOD
A full-time return to office-based work looks highly unlikely, at least for the foreseeable future.
Hybrid Work: Simple, Secure and Cost-Effective
Hybrid environments have been correctly identified as the way forward for the majority
How Secure Are Your Outsourcers? Ensuring End to End Compliance
Outsourced customer experience (CX), business process outsourcing (BPO), and contact centre providers have
Got employees WFH? These are the risks to protect them and you from.
The fear of a security breach occurring on their watch is sure to
Does your Contact Center have the right Endpoint Security solution?
At ThinScale technology, we work closely with customers in the contact center industry
HR’s secret weapon against contact center attrition
Agent attrition: Inevitable? Maybe not. Are you still hiring 1000 agents for every
How are IT leaders securing remote & hybrid workforces?
ThinScale has been involved in multiple remote working deployments across a broad section of industries. We’ve worked closely with BPOs and contact