30% of the global workforce are working from home in 2022 – However, there has also been a 300% increase in cybercrime since 2020. As the result, auditing a secure working environment has changed for the better, being more reflective of the needs of a modern workplace environment. It is important to audit your own environment to ensure you can meet the standards for a modern cybersecurity framework, as companies are losing millions of dollars due to security breaches alone in 2022. According to Thales, 45% of organizations have experienced either a security breach or failed security audit.
Remote Working
Shipping devices to new hires is a bad idea. Here’s a better one.
You’ve just taken on a new client and need extra agents up and running within a matter of weeks. Or maybe you’re approaching your traditional ramp up season and want to start getting new agents into the system.
5 reasons companies are abandoning USBs for WFH
USBs (as well as most hardware) by their nature always have a possibility for failure, or damage and are dependent on logistics that we have seen are easily disrupted organizations are modernizing their infrastructure because the workforce is no longer within 10 Kilometres of the main office, where employees can span past international borders. We would go as far as to say mounting an OS on a USB and sending it to your remote employees is akin to stubbornly only using CDs when music streaming platforms are more convenient and efficient. So why are companies abandoning USB-mounted operating systems?
Carbon Neutral Call-Centers: Why it matters and how to achieve it.
Enterprises in every vertical are under pressure to reduce their carbon footprint and offset the environmental ripples of their operations.
Smashing the Ramp-Up, Part 2: Automate Device Imaging and Ship Devices Faster
This post is the second in a two-part series called Smashing the Ramp-up. The first part discussed how to increase agent training capacity while reducing IT complexity. This part looks at how to solve logistical issues through automated device imaging and faster shipping.
Smashing the Ramp-Up, Part 1: Increase Capacity and Reduce IT Workload
Seasonal surges are par for the course in the BPO and contact center industries. In just a few weeks, the new agent headcount can go from a few hundred to a thousand. For the bigger BPOs, the numbers are even more staggering.
Go Green: Recycle, Repurpose and Reuse Hardware with ThinKiosk
How repurposing existing IT hardware not only increases your ROI but decreases your
Zero Trust: modernize your endpoint security
Modern IT infrastructure is exposed to a large amount of risk, with the frequency of cyber-attack rising year on year. Hybrid working, which is becoming a mainstay for most organizations, increases the attack surface for organizations due to corporate accessing endpoints (e.g. laptops) moving outside of the organization’s direct control.
The Benefits of Work at Home/BYOD for Hiring Managers
It should come as no surprise to contact center human resources directors that one of the best recruiting benefits the work at home (WaH) agent model offers is hiring without geographic limitations. Couple that with allowing agents to use their own devices (BYOD), and you make the job even more attractive to prospective candidates.
How to Effectively Manage a Remote or Hybrid Contact Center Workforce
During the pandemic, the BPO industry confronted a serious dilemma — maintaining business continuity in the face of a global pandemic that required closing physical contact centers. The solution came in the form of a virtual remote workforce with agents working from home, often using their own devices.