iQor Case Study
In the face of a worldwide pandemic that forced cities into stay-at-home lockdowns, iQor needed to provide agents with the ability to work from home and needed to:
- Overcome costly issues with supply & logistics
- Solve staff turnover and equipment management
- Speed up onboarding and remove drain on IT
- Maintain flexible and scalable infrastructure
ThinScale Solution: Secure Remote Worker
Secure Remote Worker (SRW) – a software-only Windows application that is installed on the agent’s personal Windows PC.
Secure Remote Worker allowed iQor to:
- Secure their agent machines without causing any permanent changes
- Present an application for agents to launch into a secure workspace, completely controlled by IT
- Help agents perform self-service device validation before SRW was even installed
The Results
iQor saw immediate results with the implementation of our Secure Remote Worker Solution.
Quick Onboarding: Reduced onboarding from hours to minutes per agent
Security Compliance: iQor now have complete security & flexibility for Work at Home
Rapid Deployment: Rapid deployment of over 20,000 agents in the Philippines, North America & India.
Download the full case study today to get the full picture.
