Many companies are pulling remote agents back to the office over security concerns, but smart contact centers are proving there’s a better way.
In the recent webinar On Demand Agility Meets Enterprise Security, ThinScale and ShyftOff joined forces to explore how zero-trust security can empower flexible workforce solutions without compromising sensitive customer data.
Together, we showcased how the right technology enables secure BYOD environments, access to global talent, and on-demand staffing at scale.
Key Takeaways from the Webinar
- The gig model is here to stay. Agents expect flexibility, autonomy and remote options. Legacy device management approaches just don’t scale.
- Zero-trust is essential. ThinScale transforms untrusted BYOD devices into compliant, locked-down endpoints, trusted by leaders in healthcare, finance, and global CX.
- Security & complexity. Once deployed, ThinScale’s single-click installer enables rapid onboarding at scale — think thousands of agents live within days.
- Compliance across industries. From HIPAA and PCI to GDPR and SOC 2, ThinScale’s modular security adapts to sector-specific needs without compromise.
- Security isn’t just protection, it’s productivity. By only giving agents access to the tools they need, organizations reduce distractions and increase focus.
Key Quotes from the Webinar
People think BYOD means ‘bring your own disaster’ — but with the right controls, it’s one of the most secure and scalable options out there. – Lauren Taggart, ThinScale
We can move fast — within a day or two, we can have hundreds or thousands of agents online with a single-click installer. – Trevor Clark on scalability using ThinScale’s Single Click Installer
Real Talk on Risk
Most security breaches don’t come from rogue agents, they come from everyday vulnerabilities. Whether it’s a CEO clicking a phishing link or an outdated endpoint slipping through, the weakest link is often overlooked. That’s why zero-trust matters at every level.
Need Help Getting Started?
If you’d like to discuss secure BYOD, zero-trust architecture or scaling a gig workforce safely, reach out to the ThinScale team today.
