The Irish Times
400+ users and devices
The Irish Times is one of the largest newspapers and online publishers in Ireland. The newspaper, headquartered in Dublin, Ireland was first published in 1859 and now employees more than 400 people.
In addition to having a proud heritage as the “Paper of record”, The Irish Times was the first paper in the British Isles to have an online presence and only one of thirty globally back in 1999. Since then, as media technologies evolved so have their methods of storytelling and delivery.
As a large employer, the publisher had a large and diverse user base with multiple needs to be served. These ranged from editorial and writing staff through to internal stakeholders and a range of other key teams. Projects hinging on effective IT infrastructure ranged from journalism operations to on site digital training courses and many other internal and client facing services. Typically, deadlines for these projects were very challenging.
When The Irish Times IT team leaders were putting together their virtualization strategy, they found it difficult to justify a budget for thin client hardware. Taking another route and disposing of fully functional PCs were also undesirable.
A decision was made not to allocate resources to the acquisition of new hardware, including thin client devices. Against this background, they set about identifying the best solution to convert existing PC inventory into thin clients, which would operate within existing IT infrastructure and systems.
Critically, the ideal solution would need to be fast to implement without compromising user experience across the diverse stakeholder groups in the business.
“We tested several products based on various criteria including, cost, ease of implementation, central management capability and user friendliness to name but a few. Based on our criteria, ThinKiosk scored the highest in all categories.”
Dermot Hanley, IT Manager Infrastructure & Operations
The Irish Times benefited from cashflow positive front-ended savings. Additional efficiencies were achieved through reducing desk to desk visits, freeing up time and resources for support teams. Finally, the ThinKiosk Management Console reduced energy costs via efficient power management configuration.
Critical and specific requirements underpinned this project. The Irish Times performed careful due diligence and established that ThinKiosk was the only thin client capable of blocking Windows Secure Action Sequence (SAS) keys. This was made possible through the use of ThinScale’s Magic Filter technology.
An organization as complex and vibrant as The Irish Times is reliant on fast and dependable implementation. Additionally, it needs to be simple both for internal IT teams and for end users.
In this case, a proof of concept beta phase was initiated. Test users overwhelmingly responded well to the familiar look and feel of the front end.
At the same time, The Irish Times IT team was able to open communication channels with end users to configure the keyboard, mouse and multimedia options.
ThinKiosk enabled The Irish Times to deliver an enhanced end user experience whilst maximizing virtual infrastructure performance.
Costs were both reduced by repurposing The Irish Times' existing client devices and optimizing existing desktop infrastructure resorces.
ThinKiosk enabled secure, policy-driven workspace environments within The Irish Times, ensuring end user data protection - even in remote environments.
Organized central solution management was made possible for The Irish Times immediately after implementation. This saved considerable support resources.
The Irish Times benefited immediately from Enterprise-class levels of end user security and compliance.
Infrastructural performance improvements were critical for The Irish Times across a range of diverse end user and internal teams with a wide array of project work.
ThinKiosk reduced the time, cost, and complexity of thin client management for The Irish Times.
As a Windows-based thin client, ThinKiosk allowed The Irish Times to take advantage of all the benefits their end users were accustomed to using — All within a familiar interface.
ThinKiosk allowed The Irish Times’ IT admins to manage the repurposed devices from a central console. This allowed them to detect issues in the environment and deploy updates, patches and policies.
Because ThinKiosk converts existing devices into thin clients, The Irish Times end users were unaffected by downtime or disruption. There was no need to reconfigure, rebuild or replace devices.
The Irish Times had the ability to set up various custom profiles for different teams with each end user having access to exactly the right tools and apps relevant to their role.
Simple management tasks and incoming tickets were streamlined from one console, improving efficiency and freeing the IT team to work on more important projects.
The Irish Times is now able to easily migrate end users from one device to another, simply by dragging and dropping the device to a new profile container.
For The Irish Times, ThinKiosk allowed them to implement a virtualization strategy without incurring major hardware costs.
By repurposing existing hardware, and converting it into thin clients using ThinKiosk, The Irish Times was able to implement their virtualization strategy without incurring the hardware costs associated with purchasing traditional hardware based thin clients.
Apart from the cost savings they also achieved other benefits including satisfied end users and a fast deployment.
“When we first approached the guys at ThinScale, they very quickly understood our needs and ensured that the product they were offering fulfilled those needs. ThinKiosk has delivered what was promised and more.”
Dermot Hanley, IT Manager Infrastructure & Operations