ThinKiosk reduces time and cost of thin client management for Gemeente Steenwijkerland

Customer

Gemeente Steenwijkerland

Sector

Government

Region

The Netherlands

Size

450 users & devices

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The Background

Steenwijkerland is a municipality in the province of Overijssel, in the eastern part of The Netherlands. With a population of around 44,000, the municipality forms the entire northwesterly corner of the province, and borders with the province of Friesland.

Steenwijkerland is responsible for administering a number of local services including tax collection, management of public spaces, highway maintenance and passport and driving license applications.

The Background

The Challenges

Gemeente (City Council) of Steenwijkerland have around 450 users and client devices across three sites. As part of their deployment of a Citrix Workspace and VDI, they began the process of consolidating sites and relocating users.

They needed a solution that would allow them to easily accomplish this migration without having to spend time reconfiguring and rebuilding devices. Another key requirement was to deliver a better end user experience.

The incumbent solution was not only causing end user issues in that they couldn’t perform the simplest of configuration tasks: IT team resources were being taken up by unnecessary administration.

“End users were using the HP easy shell but the user experience was not great, especially when using multi screens, or if they needed to make any configuration changes. The IT admin team would have to spend at least 30 minutes each time in having to reconfigure the screen resolution, or change the language settings.”

Frank Slomp — Systems Administrator

The Solution

Why ThinKiosk from ThinScale?

ThinKiosk was recommended to Gemeente Steenwijkerland by PQR, a leading VDI consulting partner in The Netherlands. After performing an assessment on the requirements, ThinKiosk was chosen to deliver two core benefits:

  • A significant enhancement in end user experience.
  • A significant reduction in the time taken to manage the existing solution.

ThinKiosk has delivered on all of these requirements and many more besides.

Flexibility for IT and the end users

By deploying ThinKiosk, Gemeente Steenwijkerland is now able to easily migrate end users from one device to another, simply by dragging and dropping the device to a new profile container.

The time to completely reimage or patch devices was cut from hours to minutes.

Before ThinKiosk, Gemeente Steenwijkerland spent time every Friday on imaging tasks. Now, by deploying a golden image containing three or four apps, changes can be made using the ThinKiosk profile, saving valuable time for the IT team, and ensuring there is no disruption to the end users.

Secure and dynamic thin client computing

Gemeente Steenwijkerland deployed six ThinKiosk profiles, each one designed to cover a different use case.

By having profiles for standalone users (locally installed apps for non-VDI users), office-based profiles, remote-based profiles, and so on, they were able to create a dynamic and secure thin client environment, with each end user having access to exactly the right tools and apps relevant to their job role.

When a user moved roles, previously they had to wait a few days to get a new client. With ThinKiosk they have it ready and delivered immediately.

Why ThinKiosk from ThinScale?

Why ThinKiosk from ThinScale?

ThinKiosk was recommended to Gemeente Steenwijkerland by PQR, a leading VDI consulting partner in The Netherlands. After performing an assessment on the requirements, ThinKiosk was chosen to deliver two core benefits:

  • A significant enhancement in end user experience.
  • A significant reduction in the time taken to manage the existing solution.

ThinKiosk has delivered on all of these requirements and many more besides.

Flexibility for IT and the end users

Flexibility for IT and the end users

By deploying ThinKiosk, Gemeente Steenwijkerland is now able to easily migrate end users from one device to another, simply by dragging and dropping the device to a new profile container.

The time to completely reimage or patch devices was cut from hours to minutes.

Before ThinKiosk, Gemeente Steenwijkerland spent time every Friday on imaging tasks. Now, by deploying a golden image containing three or four apps, changes can be made using the ThinKiosk profile, saving valuable time for the IT team, and ensuring there is no disruption to the end users.

Secure and dynamic thin client computing

Secure and dynamic thin client computing

Gemeente Steenwijkerland deployed six ThinKiosk profiles, each one designed to cover a different use case.

By having profiles for standalone users (locally installed apps for non-VDI users), office-based profiles, remote-based profiles, and so on, they were able to create a dynamic and secure thin client environment, with each end user having access to exactly the right tools and apps relevant to their job role.

When a user moved roles, previously they had to wait a few days to get a new client. With ThinKiosk they have it ready and delivered immediately.

Gemeente Steenwijkerland: Short-Term Benefits of ThinKiosk

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Experts in Windows-based solutions

ThinKiosk enabled Gemeente Steenwijkerland to deliver an enhanced end user experience whilst maximizing virtual infrastructure performance.

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Cost-effective solutions

CapEx and OpEx costs were both reduced by repurposing Gemeente Steenwijkerland's existing client devices and optimizing existing desktop infrastructure resorces.

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Innovative and flexible technology

ThinKiosk enabled secure, policy-driven workspace environments within Gemeente Steenwijkerland, ensuring end user data protection - even in remote environments.

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Single point of management

Organized central solution management was made possible for Gemeente Steenwijkerland immediately after implementation.

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Secure and Compliant

Gemeente Steenwijkerland benefited immediately from Enterprise-class levels of end user security and compliance.

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Advanced optimization & management

Infrastructural performance improvements were critical for Gemeente Steenwijkerland, who reaped immediate post-implementation benefits.

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Gemeente Steenwijkerland: Long-Term ThinKiosk Benefits

ThinKiosk reduced the time, cost, and complexity of thin client management for Gemeente Steenwijkerland.

Familiar end user experience

As a Windows-based thin client, ThinKiosk allowed Gemeente Steenwijkerland to take advantage of all the benefits their end users were accustomed to using—All within a familiar interface.

Centralized management

ThinKiosk allowed Gemeente Steenwijkerland’s IT admins to manage the repurposed devices from a central console. This allowed them to detect issues in the environment and deploy updates, patches and policies.

Extended device life cycle

Because ThinKiosk converts existing devices into thin clients, Gemeente Steenwijkerland’s devices enjoyed a much longer lifespan. There was no need to reconfigure, rebuild or replace devices.

Configurable user profiles

Gemeente Steenwijkerland deployed six ThinKiosk profiles, with each end user having access to exactly the right tools and apps relevant to their role.

Streamlined processes

Simple management tasks are now undertaken by the service desk rather than the IT team, improving efficiency and freeing the IT team to work on more strategic projects.

Greater end user mobility

Gemeente Steenwijkerland is now able to easily migrate end users from one device to another, simply by dragging and dropping the device to a new profile container.

In Summary

For Gemeente Steenwijkerland, ThinKiosk reduces the time, cost, and complexity of thin client management.

Simple management tasks are now undertaken by the service desk rather than the IT team, freeing the IT team to work on more strategic business lead projects.

With role-based admin, the service desk can simply move user profiles without changing them. For end users, they no longer need to call the service desk as they can perform local configuration tasks themselves, all via the secure workspace user interface.

In Summary

“We could continue to waste our time with our current solution or we could deploy the ThinScale ThinKiosk solution. It used to take an hour and a half or so to configure a thin client with HP, but with ThinKiosk it takes about 2 minutes, even if you have the write filter enabled!”

Frank Slomp — Systems Administrator

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