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Customer
EZ MSP
Sector
Managed Services
Region
USA
Company Size
700 devices
The Background
EZ MSP is a US-based, managed IT services provider focused on the healthcare, professional services, and real estate markets.
With seventeen employees currently, EZ MSP is headquartered at Yonkers, NY and operates their 24.x7 NOC out of their datacenter in Hawthorne, NY.
EZ MSP offers customers high touch, enterprise-grade IT services at flat monthly rates to deliver an experience that is as close to the customer’s in-house IT as possible.
Experts in Windows-based solutions
ThinScale enabled EZ MSP to deliver an enhanced end-user experience as well as maximizing virtual infrastructure performance.
Innovative and flexible technology
EZ MSP were able to implement secure, policy-driven workspace environments ensuring end-users and data were always protected in remote environments.
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Secure and Compliant
The EZ MSP team were able to implement latest Enterprise-class levels of security and compliance for end user solutions within all locations.
Cost-effective solutions
EZ MSP reduced CapEx and OpEx costs by repurposing existing client devices and optimizing existing desktop infrastructure resources.
Multi-tenancy
The EZ MSP team was able to manage all ThinKiosk enabled devices centrally for multiple customers from a single console, increasing internal operational efficiency.
Advanced optimization & management
The team maximized and protected different infrastructure investments with advanced ThinKiosk functionality.
EZ MSP: Long-Term ThinKiosk Benefits
Thinkiosk helps EZ MSP's customers increase flexibility, meet compliance requirements and achieve 100% deployment.
Software-defined
ThinKiosk software-defined thin clients run on existing Windows devices without overwriting applications. This is ideal for BPOs with home workers as there is no need to dual-boot, or boot from a USB device.
Greater end user mobility
EZ MSP is now able to easily migrate end users from one device to another, simply by dragging and dropping the device to a new profile container.
Centralized management
ThinKiosk allowed EZ MSP’s IT admins to manage the repurposed devices from a central console. This allowed them to detect issues in the environment and deploy updates, patches and policies.
Familiar end user experience
As a Windows-based thin client, ThinKiosk allowed EZ MSP to take advantage of all the benefits their end users were accustomed to using—All within a familiar interface.
Streamlined processes
Simple management tasks and incoming tickets were streamlined from one console, improving efficiency and freeing the IT team to work on more important projects.
Bespoke customizations
ThinKiosk can be customized so that it is tailored to the customer. For the EZ MSP IT support team, this means they only need to be trained once and can manage multiple customers with individual customizations using a single toolset.
In Summary
With the flexibility that ThinKiosk delivers, EZ MSP enable their customers to seamlessly move to VDI, meet stringent compliance regulations, and lower the cost and support overheads. This allows EZ MSP to differentiate and innovate in a competitive market.
