ThinKiosk - Software defined Windows Thin Clients

A software-only solution that repurposes existing Windows devices into secure, fully-featured, centrally managed Windows thin clients.

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Key Benefits

  • Repurpose existing hardware
  • Familiar Windows interface
  • Centralized management
  • Maximise your VDI investment
  • Support for Citrix, VMware and Microsoft

Secure Remote Worker - Secure connectivity from a personal Windows device

A software-only solution that turns a personal Windows device into a secure software defined thin client enabling secure remote access and BYOD.

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Key Benefits

  • Connect from Personal Devices
  • PCI Compliance
  • End Point Validation
  • Easy Deployment
  • Remove logistical complexities

IntelliPerform - Powering the optimization of desktop performance

A software optimization solution that maximizes the performance of desktop infrastructure resources.

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Key Benefits

  • CPU Optimization
  • Memory Optimization
  • Advanced rules-based engine
  • Comprehensive reporting tools
  • Centralized management
ezmsp

Customer

EZ MSP

Sector

Managed Services

Region

USA

Company Size

700 devices

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The Background

EZ MSP is a US-based, managed IT services provider focused on the healthcare, professional services, and real estate markets.

With seventeen employees currently, EZ MSP is headquartered at Yonkers, NY and operates their 24.x7 NOC out of their datacenter in Hawthorne, NY.

EZ MSP offers customers high touch, enterprise-grade IT services at flat monthly rates to deliver an experience that is as close to the customer’s in-house IT as possible.

The Background

The Challenges

As a managed services provider, EZ MSP differentiates itself through the innovative solutions it offers customers.

Some of these solutions center around the challenges and costs associated with delivering Citrix-based end user computing solutions.

While other managed services providers offer a physical hardware-based thin client

 

 

 

solutions to their customers, EZ MSP wanted to find a unique and innovative solution that would allow their customers to utilize their existing and legacy hardware, thereby saving them both time and money.

They also wanted to help their customers increase flexibility, meet compliance requirements and achieve 100% deployment.

“ThinKiosk gives us the flexibility to tailor the deployment to the specific needs of the client while still standardizing on the same solution across the entire client base”

Jeffrey Hirth - Chief Operating Officer

The Solution

How ThinKiosk Solved EZ MSP’s Challenges

In a typical customer deployment, ThinKiosk, as a Windows-based software solution, simply gets installed on the existing PCs and devices as part of a reimaging process on customers' current hardware. These devices oftentimes have no real data governance and so still have data stored locally.

Deploying ThinKiosk in these environments allows EZ MSP to ‘grab’ the end-user experience away from being local, thereby securing the device and the data stored locally on it.

As a software thin client, ThinKiosk also helps EZ MSP reduce overhead costs while meeting compliance requirements and providing end-user flexibility,

Simplified Deployment and End User Onboarding

As ThinKiosk is a Windows-based software solution it is quickly and easily deployed to the end user’s device. To simplify the deployment process even further, EZ MSP created automated scripts to deploy the ThinKiosk software rather than having to use a manual process and are able to use customers’ existing and standard deployment tools.

Customizable and Easy to Support Multi-Tenancy

ThinKiosk can be customized so that it is tailored to the customer, but for the EZ MSP IT support team they have exactly the same support mechanisms in place. This means they only need to be trained once and can manage multiple customers with individual customizations using a single toolset.

The goal for EZ MSP is to achieve 100% deployment for its customers. This can easily be achieved with ThinKiosk as it enables a hybrid approach to client computing allowing apps to be deployed locally when they won’t run in Citrix.

EZ MSP: Short-Term Benefits of ThinKiosk

windows

Experts in Windows-based solutions

ThinScale enabled EZ MSP to deliver an enhanced end-user experience as well as maximizing virtual infrastructure performance.

Innovative and flexible technology

Innovative and flexible technology

EZ MSP were able to implement secure, policy-driven workspace environments ensuring end-users and data were always protected in remote environments.

Secure and Compliant

Secure and Compliant

The EZ MSP team were able to implement latest Enterprise-class levels of security and compliance for end user solutions within all locations.

Cost-effective solutions

Cost-effective solutions

EZ MSP reduced CapEx and OpEx costs by repurposing existing client devices and optimizing existing desktop infrastructure resources.

Multi-tenancy

Multi-tenancy

The EZ MSP team was able to manage all ThinKiosk enabled devices centrally for multiple customers from a single console, increasing internal operational efficiency.

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Advanced optimization & management

The team maximized and protected different infrastructure investments with advanced ThinKiosk functionality.

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EZ MSP: Long-Term ThinKiosk Benefits

Thinkiosk helps EZ MSP's customers increase flexibility, meet compliance requirements and achieve 100% deployment.

Software-defined

ThinKiosk software-defined thin clients run on existing Windows devices without overwriting applications. This is ideal for BPOs with home workers as there is no need to dual-boot, or boot from a USB device.

Greater end user mobility

EZ MSP is now able to easily migrate end users from one device to another, simply by dragging and dropping the device to a new profile container.

Centralized management

ThinKiosk allowed EZ MSP’s IT admins to manage the repurposed devices from a central console. This allowed them to detect issues in the environment and deploy updates, patches and policies.

Familiar end user experience

As a Windows-based thin client, ThinKiosk allowed EZ MSP to take advantage of all the benefits their end users were accustomed to using—All within a familiar interface.

Streamlined processes

Simple management tasks and incoming tickets were streamlined from one console, improving efficiency and freeing the IT team to work on more important projects.

Bespoke customizations

ThinKiosk can be customized so that it is tailored to the customer. For the EZ MSP IT support team, this means they only need to be trained once and can manage multiple customers with individual customizations using a single toolset.

In Summary

With the flexibility that ThinKiosk delivers, EZ MSP enable their customers to seamlessly move to VDI, meet stringent compliance regulations, and lower the cost and support overheads. This allows EZ MSP to differentiate and innovate in a competitive market.

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“From a HIPAA data integrity perspective, once data and apps have been identified on a local PC device then we can plan next steps. Whether that’s a migration or simply backing up the data.”

Moshe Birnbaum — Chief Client Officer

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