BPOs: Benefits of Secure Remote Worker
Secure and Compliant
Secure Remote Worker temporarily locks down the underlying device OS and allows to access to remote sessions securely. This enables BPOs to meet PCI security and compliance obligations from day one without needing to sacrifice BYOD or work at home initiatives.
Secure Remote Worker helps reduce time and expense by enabling agents to use personal devices, eliminating the cost of hardware acquisition. These devices can be pre-validated in advance with the Validation Tool check if meets company requirements and to minimize onboarding headaches.
Rapid Deployment & Onboarding
Setup and onboarding takes just minutes to complete and is a simple case of installing the Secure Remote Worker software on the agent’s personal device, and then switching 'worker mode'. Furthermore, agents can be quickly onboarded as companies scale to meet seasonal business demands.
Reduces Logistical Complexities
There is no need to deliver devices out to remote agents, or retrieve devices when people leave, allowing you to expand your recruitment pool and to reduce the time it takes to recruit and onboard agents.
With the typical international profile of large BPO business models, ease of administration is essential. Manage your entire remote device estate using the ThinScale Management Platform and ensure that the environment is secure and up to date.
The costs of hardware acquisition, maintenance and upgrade are considerable in a BPO context. Secure Remote Worker enables savings to be passed on to BPO customers, making BPOs more competitive in the market.